1. Introduction
Revolution Franchise Hub ("we," "us," or "our") operates a platform that connects franchise brokers, franchisors, and prospective franchise owners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website and application (the "Service"). By using the Service, you agree to the practices described below.
2. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, and authentication details when you register or log in.
- Broker & client records: contact details, investment criteria, liquid capital, net worth, timeline, notes, and documents you or your broker upload.
- Lead information: names, email addresses, phone numbers, and zip codes submitted by prospective franchise candidates.
- Franchise & vendor listings: brand details, contacts, documents, and media provided by franchisors and financing vendors.
- Training & certification data: course progress, lesson completions, exam scores, and certification status within our University portal.
- Usage data: interactions with the Service, device information, and analytics events used to improve our features.
3. How We Use Your Information
- To create and manage your account and authenticate your sessions.
- To match prospective franchise owners with appropriate brokers, franchisors, and financing vendors.
- To deliver purchased leads and manage lead-distribution programs.
- To process territory check requests and formal franchise registrations.
- To track training progress and issue certifications.
- To send operational and account-related communications, including daily broker updates and exam notifications.
- To operate, secure, analyze, and improve the Service.
4. How We Share Your Information
We share information only as necessary to provide the Service and as described here:
- Between participants: lead and client contact information is shared with the broker or franchisor assigned to facilitate a match.
- Service providers: trusted third parties that help us host, authenticate, email, and analyze the Service, under appropriate confidentiality obligations.
- Legal compliance: when required by law, court order, or to protect our rights, safety, or property.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Records related to leads, clients, transactions, and certifications may be retained for longer to comply with legal, accounting, or business record-keeping requirements.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the information below.
8. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date. We encourage you to review it periodically.
10. Contact Us
If you have questions about this Privacy Policy or your information, please contact Base44 support for assistance.